Privacy Policy

Effective Date: Jan 1 2022
Company: Carlisle Milling Company LLC

Carlisle Milling Company respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request a quote, submit a form, or otherwise interact with our business online.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Phone number
Mailing address or project location
Company name, if applicable
Project details
Product interests
Uploaded files, drawings, plans, photos, or specifications
Messages submitted through contact forms
Quote requests
Any other information you choose to provide

We may also collect certain information automatically when you use our website, including:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring website or search source
General location information
Website usage and performance data

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries
Prepare quotes or estimates
Communicate about your project
Schedule consultations or follow-up calls
Provide information about our products and services
Improve our website and customer experience
Track and manage sales leads
Maintain business records
Send occasional updates, promotions, or marketing communications
Prevent fraud, protect our website, and maintain security
Comply with legal, tax, accounting, or business obligations

We do not collect personal information for the purpose of selling it to unrelated third parties.

3. Quote Requests, Project Information, and Uploaded Materials

If you submit drawings, project plans, photographs, measurements, specifications, or other project-related materials, we may use those materials to understand your project, prepare pricing, recommend products, communicate with you, and provide custom manufacturing services.

Because our work often involves custom millwork, hardwood products, mouldings, stair parts, doors, flooring, tongue and groove, mantles, timber components, and other made-to-order materials, the information you provide may be used internally by our sales, design, estimating, production, and administrative teams.

4. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor behavior, and support marketing efforts.

These technologies may help us understand:

Which pages visitors view
How visitors find our website
Which products or services generate interest
How well our website and advertising are performing

We may use third-party tools such as Google Analytics, Meta/Facebook advertising tools, website hosting analytics, CRM tools, or similar services.

You can usually adjust your browser settings to refuse or delete cookies. Some parts of the website may not function properly if cookies are disabled.

5. How We Share Information

We may share information with trusted service providers who help us operate our business, including:

Website hosting providers
Email and communication platforms
CRM or lead management systems
Accounting or invoicing software
Payment processors, if applicable
Marketing and advertising platforms
Analytics providers
Delivery, logistics, or shipping partners
Contractors, vendors, or service providers involved in your project
Professional advisors, such as accountants, attorneys, or insurance providers

We only share information as needed to operate our business, provide services, communicate with customers, improve our website, or comply with legal obligations.

We may also disclose information if required by law, court order, subpoena, legal process, or to protect our rights, property, customers, employees, or business operations.

6. We Do Not Sell Personal Information

We do not sell your personal information to unrelated third parties.

If we use advertising or analytics tools that may be considered “targeted advertising,” “sharing,” or “sale” under certain privacy laws, you may have the right to opt out depending on where you live and whether those laws apply to our business.

7. Email and Marketing Communications

If you provide your email address, we may use it to respond to your inquiry, communicate about your project, send quotes or estimates, and provide occasional updates about our products or services.

You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly. We may still send non-marketing communications related to active projects, quotes, invoices, service issues, or business transactions.

8. Text Messages and Phone Calls

If you provide your phone number, we may contact you by phone or text message regarding your inquiry, quote request, project, order, appointment, or service need.

We do not use your phone number for unrelated third-party marketing. Message and data rates may apply depending on your mobile carrier.

9. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, or online transmission is completely secure. We cannot guarantee absolute security of information transmitted through our website or by email.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Respond to inquiries
Provide products or services
Maintain project and customer records
Comply with accounting, tax, legal, and business obligations
Resolve disputes
Enforce agreements
Improve our business operations

When information is no longer needed, we may delete it, archive it, or anonymize it.

11. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain personal information
Opt out of certain targeted advertising or sale of personal information, where applicable
Appeal a denied privacy request, where applicable

To submit a privacy request, contact us using the information listed at the bottom of this Privacy Policy.

We may need to verify your identity before responding to a privacy request. We will respond as required by applicable law.

12. Kentucky Privacy Notice

If the Kentucky Consumer Data Protection Act applies to our business and to your personal information, Kentucky residents may have rights regarding access, correction, deletion, portability, and certain opt-out choices related to personal data.

To exercise those rights, contact us at:

Email: [Insert Privacy Contact Email]
Phone: [Insert Phone Number]
Mailing Address: [Insert Mailing Address]

If we deny a privacy request and applicable law provides a right to appeal, you may appeal by contacting us at the same email address with the subject line: “Privacy Request Appeal.”

13. California and Other State Privacy Rights

Some state privacy laws, including California privacy laws, may provide additional rights to residents of those states. These rights may include the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, the right to opt out of certain sharing or targeted advertising, and the right not to be discriminated against for exercising privacy rights.

If you believe a state privacy law applies to your interaction with us, you may contact us using the information below.

14. Children’s Privacy

Our website is intended for general business and consumer audiences. It is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

15. Third-Party Links

Our website may contain links to third-party websites, social media pages, vendors, or other outside resources. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any outside websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:

Carlisle Milling Company
Email: brian@carlislemillingcompany.com
Phone: (270) 562-0706
Mailing Address:

Address: 9119 State Route 408 West

Fancy Farm, Kentucky 42039

9119 State Route 408 West